Project - eComDesk
AI support automation for e-commerce. eComDesk sits on top of Zendesk, classifies tickets, finds the order, checks policy, and resolves routine tickets end-to-end within safe guardrails — across eBay, Amazon, Back Market and Reebelo.
- Client
- Code Slice LLC
- Service
- AI Support Automation, Zendesk Integration, SaaS Billing
- Status
- Active project
- Website
- ecomdesk.ai
Overview
AI support automation for e-commerce. eComDesk sits on top of Zendesk, classifies tickets, finds the order, checks policy, and resolves routine tickets end-to-end within safe guardrails — across eBay, Amazon, Back Market and Reebelo.
Result
Resolves routine e-commerce tickets end-to-end, within guardrails.